隐私政策

Privacy Policy

Effective Date: July 1, 2023

1.0. What Does This Privacy Policy Cover?

1.1. This Privacy Policy covers use of the Website (both web and mobile versions) of Starke Robotik Sdn Bhd and its affiliates (collectively referred to as "we" or "us" or “our” or “ours”) through the use of our products, features, information, software, functions and related services (collectively referred to as “Services”). This Privacy Policy explains how we collect, use, share, process and disclose the personal information that you provide to us in accordance with the Personal Data Protection Act 2010 (“PDPA”).

1.2.  If you are accessing or using the Services on behalf of a business or entity, then: (a) “you” and “your” includes you and that business or entity; (b) you represent and warrant that you are an authorized representative of the business or entity with the authority to bind the entity to this policy and that you agree to this policy on the entity’s behalf; and (c) your business or entity is legally and financially responsible for your access to and use of the Services as well as for the use of your account by others affiliated with your entity, including any employees, agents or contractors.

1.3.  In the course of you using our websites and services operated by us, we will be collecting, using, disclosing, storing and/or processing data, including your personal data. We collect the personal data described in 2.0 below in accordance with applicable local laws and, if required, upon obtaining your consent. It is important that you read this Privacy Policy so that you are fully aware of how and why we are using your personal data.

1.4.  We may amend or update this Privacy Policy from time to time by posting a revised version on the Website. While we endeavour to send a notice every time the policy is amended and/or updated, you will be deemed to have acknowledged and agreed to the amended/ updated Privacy Policy if you continue to use the Website, or our services after the changes have taken effect. You are reminded to check this Website from time to time for updates to this Privacy Policy.

1.5.  We are committed to safeguarding your personal data, protecting your privacy and providing you with a secure environment when you browse the Website, use or subscribe to our Services. When you access our Website, Services or when you register at our Website, you accept our Privacy Policy and Terms of service whereby you consent to our collection, storage, use and disclosure of your personal information as described in this policy.

 

2.0.  What Information We Collect

2.1. Personal Data You Provide

Personal data may be collected through the use of our Website and Services. The personal data that we collect are:

• Your profile information, such as your name, date of birth, gender, address, occupation, username, password, email address, telephone number, your interests, company name, company address, and your photograph.
• Account and transaction information, such as payment method, payment card details, bank account information, bank statements, billing address, contact information, and items you purchased.
• Usage Data such as information regarding your use of and how you engage with the Website and Services, browsing and search history, the content you like, orders and other products and services related to you.
• Marketing and Communications Data, which may include your interests, survey responses, preferences in receiving marketing materials from us and your communication preferences, your preferences for particular products or services, as well as your feedback, chat, email or call history on the Website.

 

2.2    Technical Data 

• Device Information, such as hardware model, serial number, IP addresses, network type, operating system, device IDs, file and app names and versions.
• Location Information. We may collect information about your approximate location, including location information based on your device IP address.  
• We may use cookies, web beacons and other similar technologies (collectively, “Cookies”) in connection with your use of the Website and Services. Cookies are small text files placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognise a particular device or browser. Web beacons are small graphic images that may be included on our Services and the Website. They allow us to count users who have viewed these pages so that we can better understand your preference and interests.

 

3.0.  How We Use Your Information

3.1. We may collect, use, disclose and/or process your information for the purposes described below in accordance with applicable local laws and, if required, upon obtaining your consent.

• Facilitate, create, manage, operate, provide and/or administer your use of and/or access to our Services and our Website as well as your relationship and user account with us;
• Fulfill requests for products, services, website functionality, support and information for internal operations including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends;
• Improve and develop our Platform and conduct product development to enhance your customer experience;
• Protect the safety, security and integrity of our Services and all users, and help us prevent, detect and combat abuse, harmful activity, fraud, spam, and illegal activities;
• Prevent or investigate any actual or suspected violations of our Terms of Use, Privacy Policy or any of our policies, fraud, unlawful activity, omission or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us;
• Perform due diligence checks;
• Comply with legal and regulatory requirements (including, where applicable, the display of your name, contact details and company details), including any law enforcement requests, requests by any governmental or regulatory authority having jurisdiction over Starke Robotik Sdn Bhd, in connection with any legal proceedings, or as otherwise deemed necessary by us;
• Verify and carry out payment transactions (including credit card payments, bank transfers, online payments, or e-wallet transactions) in relation to payments related to you, promotions participated in by you and/or Services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers.
• Respond to your queries, feedback, investigate and resolve claims or disputes, or when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authorities as allowed or required by applicable law;
• Upon subscribing to our services, you will be receiving marketing communications relating to customised products or services (that may be of interest or relevance based on your profile), which includes promotions and information on future events. We may also notify, invite and manage your participation in our surveys, events or activities.
• If you do not wish to receive any promotional news please click the “unsubscribe” link in the relevant email or message and you will be excluded from our newsletters and contacts.

 

4.0.  How We Share Your Information

4.1. In the course of conducting our business, we will/may need to use, process, disclose and/or transfer your personal data to our third party service providers, agents and/or our affiliates or related corporations, and/or other third parties, which may be located in Malaysia or outside of Malaysia, for one or more of the above-stated purposes. Such third party service providers, agents and/or affiliates or related corporations would be processing your personal data either on our behalf or otherwise, for one or more of the above-stated Purposes. These third parties and affiliates, include but are not limited to:

• Other members, subsidiaries, or affiliates of our corporate group, including to provide, improve and optimise the Website, to prevent illegal use and to support users;
• Service providers in areas such as payment services, advertising and marketing, data analytics, market or consumer research, survey, social media, customer service, installation services, information technology and website hosting;
• Their service providers and their related companies (where necessary); 
• Legal advisors, courts, tribunals, law enforcement agencies, governmental or regulatory authorities if required to do so under the jurisdiction of the Law:
• Other users of the website or Services.
• Other third parties, in connection with any acquisitions, sales, mergers, joint ventures, consolidation, restructuring, financing or any other type of business transactions. Your personal data will however remain subject to our obligations set out in the Privacy Notice that you have agreed to.

4.2. In disclosing your personal data to them, we endeavour to ensure that the third parties and our affiliates keep your personal data secure from unauthorised access, collection, use, disclosure, processing or similar risks and retain your personal data only for as long as your personal data is needed to achieve the above-mentioned purposes.

 

5.0. Withdrawal of Consent to Continued Use, Disclosure, Storing and/or Processing of Personal Data

5.1. You may withdraw your consent for the collection, use and/or disclosure and/or request deletion of your personal data by contacting us using the contact details below, subject to the conditions and/or limitations imposed by applicable laws or regulations. We will process such requests in accordance with this Privacy Policy and our obligations under the Privacy Laws and other applicable laws.

5.2. However, by choosing to withdraw your consent to our use of it and for the purposes and the manner as stated above, could mean that we are unable to perform the actions necessary to achieve the purposes of processing described in Section 3.0 (Use of Personal Data) or that you are unable to make use of the Services. We will not be liable in the event that we do not continue to provide the Services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.

5.3. You may unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. 

 

6.0. Updating and Correcting Your Personal Data

6.1. You may inquire about your personal data which we have collected, or enquire about the processing of your personal data via the personal account information setting on our Platform or by contacting us using the contact details in Section 11 below.

6.2. You are responsible for informing us of changes to your personal data, or in the event you believe that the personal data we have about you is inaccurate, incomplete, misleading or out of date.

6.3. You can access, edit and/or update your personal data anytime by signing into your account on the Website.

6.4. You may also request to edit, correct and/or delete your personal data. In order to facilitate processing of your request, it may be necessary for us to request further information relating to your request. Where permissible under law, we may refuse such correction requests if deemed vexatious or unreasonable.

6.5. Where permitted by applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.

6.6.  We may also share the updates to your personal data with third parties and our affiliates with whom we have shared your personal data if your personal data is still necessary for the above-stated purposes.

 

7.0.  Security of Your Personal Data

7.1.  We will take reasonable measures to ensure that your Personal Data is protected which includes preventing Personal Data from getting lost, used or accessed in an unauthorised manner. We strictly limit access to your Personal Data by our employees on a need to know basis. Those processing your Personal Data can only do so in an authorised manner and are required to treat your information with confidentiality.

7.2. Nevertheless, please understand that the transmission of information via the Internet or any method of electronic storage is not completely secure. While security cannot be guaranteed, we will do our best to protect the security of your information and are constantly reviewing and enhancing our information security measures to protect your Personal Data.  

7.3. You are also advised to exercise caution with respect to the sharing of your personal data and your authentication / security details (such as passwords, credit card details, transaction details) outside of our Services.  We will not be responsible for any unauthorised use of our Services, users who act on your behalf or any unauthorised users. It is your responsibility to make your own informed decisions about the use of our Services and take necessary steps to prevent any misuse of our Services.  

 

8.0.  Retention of Personal Data

We will retain your personal data for as long as necessary to comply with operational, contractual and legal obligations or business purposes outlined in this Privacy Policy. We will cease to retain your personal data by securely disposing of the same, or remove the means by which the data can be associated with you through anonymisation, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.

 

9.0.  Personal Data of Minors

9.1. Our Services are not intended for minors (which is to be determined based on the applicable law). We do not knowingly collect any personal data relating to minors.

9.2. You hereby confirm and warrant that you are above the age of minority and you are capable of understanding and accepting the terms of this Privacy Policy.

9.3. As a parent or legal guardian, please do not allow minors under your care to submit personal data to us. In the event that such personal data of a minor is disclosed to us, you hereby consent to the processing of the minor’s personal data and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.

 

10.0.  Third Party Sites

10.1. The Website may contain links to other websites operated by other parties, such as our business affiliates, partner networks and vendors. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

10.2. Please note that even if the third party is affiliated with us, we have no control over these third party websites, each of which may have their own separate privacy and data collection practices independent of us. We therefore have no responsibility or liability for the content, security arrangements and activities of these linked sites. These linked sites are only for your convenience and you therefore access them at your own risk. Nonetheless, we seek to protect the integrity of our Website and the links placed upon each of them and therefore welcome any feedback about these linked sites.

 

11.0.  Questions, Feedback, Concerns, Suggestions or Complaints

If you have any questions on personal data protection or data privacy, or other concerns about our data protection / privacy practices, please feel free to contact us and send an email to labstarke@gmail.com.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CLICKING OR CHECKING “SIGN UP”, “I AGREE TO STARKE ROBOTIK’S PRIVACY POLICY”, “I AGREE AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF MY PERSONAL DATA FOR THE PURPOSE STATED IN, AND UNDER THE TERMS OF, STARKE ROBOTIK’S PRIVACY POLICY” OR SIMILAR STATEMENTS  AVAILABLE AT THE STARKE ROBOTIK REGISTRATION PAGE OR IN THE COURSE OF PROVIDING YOU WITH THE SERVICES OR ACCESS TO THE WEBSITE, YOU  ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS OF THIS PRIVACY POLICY AND THAT YOU HAVE AGREED AND CONSENTED TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED AND UNDER THE TERMS HEREIN.